We contacted Anna as our 3-year-old bilingual child seemed to have a few problems to deal with people. He didn't speak with anybody that wasn't part of the family. Not... read more even the school teachers. After just one meeting with Anna and some advice she gave us and his teachers, he started little by little to speak and in a matter of weeks all problems have been resolved. My wife and I can't recommend Anna's services enough. Thanks Anna.

What a wonderful woman who has energy drive and commitment to ensure that people who have SM are heard

During 2019 we approached Anna for help with our Spanish pronunciation. As adult learners we wanted our British mouths to make more Spanish-sounding vowels and consonants, and I was... read more having real problems trying to roll my “r’s” convincingly. Anna quickly devised a short programme to meet our requests, and also devised exercises to improve our intonation and to help make our sentences flow. We enjoyed the sessions, and we feel that we made good progress. Muchas gracias, Anna!

Anna has been a great support professionally. I reached out to her for specialist clinical supervision and she responded very efficiently. We were able to have a telephone call (due... read more to distance) which helped so much. Anna provided resources and shared her highly specialist knowledge about Selective Mutism. She put me at ease and encouraged me to ask questions to support the case I was working on. Thank you very much! Charmaine

I can't speak highly enough of Anna and her work. Non only my daughter's issue with speaking is now a memory, but all the process has been a great experience... read more for her. She loved her sessions, she loved the homework Anna gave her and she has felt supported throughout all the therapy. Anna is a loving caring therapist, and her professionalism is second to none. I can only highly recommend Anna!

We are a bilingual family. When our daughter was approaching the age of 3, we noticed she was having language and communication issues. We contacted Anna after having been told... read more by the NHS Speech and Language Therapist that everything was ok with our daughter’s speech. We knew that was not the case. Anna carried out a thorough assessment and identified areas to work on. We followed Anna’s advice, and put in place the strategies given. This was very helpful, and our daughter started making progress. We found Anna to be a really important point of reference and support throughout our daughter’s journey and continued to use her services as she progressed in school. She is now 10, and we still do an annual review and assessment to make sure that we are on track. We cannot thank Anna enough for the help and support she has given us as a family. Her support has meant that our daughter’s confidence has steadily grown and she can look into the future with a positive outlook. We would highly recommend Anna. Claudia

I asked Anna to conduct an English assessment ending with a report. I brought my daughter to Anna's clinic at her home. it was a great session, my daughter interacted... read more with Anna perfectly well and Anna was perfectly able to manage with my three years old daughter. I am perfectly fine with the report that Anna wrote and find her recommendations very useful and helpful to improve my daughter English language. If you are reading this review probably you need a certified language therapist, I would strongly recommend Anna to you. Thank you Anna 🙂

I took my six year old grandson to see Anna as he had a problem pronouncing certain letters. Anna quickly established there was no physical problem for this and... read more set in motion a lesson plan to help him overcome this. She is a lovely lady who is clearly knowledgeable in her field and has such a lovely way with the children that my grandson did not have a problem going to see Anna and indeed looked forward to it. Her lessons have helped immensely and gave me the tools to continue her good work. I am happy to recommend her.

Thank you for the excellent training in SM which was relevant and empowering as Anna really got across with energy and enthusiasm that we can make a difference. Since the... read more training I have been able to put the strategies into practice and spread the knowledge and information on SM to pupils, parents, fellow teachers and professionals. We realise that making a positive difference is a long drawn out process but it is heartening being armed with some strategies and understanding into the condition. I particularly found it useful chatting to other parents, teachers and professionals and one recovered adult who suffered from SM as a child. Thanks again!

WOW! What an amazing training session. Our staff has just spent an engaging and interactive hour listening to Anna help us become more aware and have a deeper understanding... read more of selective mutism. She is truly inspiring and has such a depth of knowledge. She was able, very simply and eloquently, to explain the journey of someone with this condition and we all left feeling that we, as educators were better equipped to deal with associated problems. Thank you once again Anna.

Anna is our second SLT, she was amazing. Before she came, I was very confused about my girl's language development. The NHS SLT said she was fine and no... read more longer need further therapies. But she only has 20 words at age of half two, Anna told me, although she will catch up, but yet she didn't, that is the very first time I felt being understood by someone finally. She can always bring me lots of ideas about playing with kids, she can also quantitatively tell me how will my girl develop, (I think this is very very special and important). after few months therapies, my girl was totally changed, she is now not that sensitive and becomes outgoing, now we finished our therapy, but my daughter still miss her very much. I am so grateful for her help. She is very friendly and responsible, I think all people talked to her will know what I mean.

Anna is absolutely incredible both for the parents and the children. She has healed our 6year old daughter from SM after a 2- year mute period in school. We cannot... read more thank her enough and warmely recommend her services.

Anna worked with my son before and just after he started school and the results were fantastic. He now has lovely clear speech and we are so grateful. Anna was... read more friendly and put him at ease right away. The therapy was all based around games and fun exercises and Anna took the time to teach us how to continue the therapy with our son between appointments in order to get the best results. I would highly recommend Word Steps.

Anna is a passionate professional and expert in the area of selective mutism and we can't thank her enough for the invaluable advice and support she gave us with our... read more daughter. We have a much greater understanding of how to best support our daughter and we know that should we require any more help and support that Anna is there for us. Thank you!

She was my daughter's speech therapist and we loved her. She used a playful strategy and my daughter improved very well

I attended a course about SM run by Anna of Word Steps Speech & Language Therapy. This was an eye-opening day for me. Anna shared her extensive experience with the... read more group in an engaging and very positive way. Her recommendations for useful books for my child, and for me, were excellent.

Anna was a angel in our lifes. We contacted her when my daughter was 3,5 yo with very significant speech delay and the NHS slt said she wasn't ready for... read more 1-1 therapy. However, I knew we had to do more for her so I decided to look for private therapy. A friend recommended Anna who is also specialised in bilinguism (our family has 3 languages). From the first session I could see the difference in Cissa. Anna has a special way to talk to children that is very interesting. My daughter absolutely loves when "Aunt Anna comes to play". She taught me so much about how to speak, what to do, how to help Cissa learn. She went above and beyond, she fought hard for Cissa to get a space in the ICAN provision - that was never mentioned to us before by the NHS although Cissa was the perfect candidate for that. She is a very qualified professional that works in a personalised way, who design activities that will help Cissa to achieve her goals while teaching me how to do all on my own. I just wish I had found her earlier!

I cannot recommend Anna highly enough. She helped my son who did not speak to any adult in school until p3, to gain confidence and he is now in p5... read more and able to approach the teacher and initiate speech. Anna worked with my son at his pace, she gently gained his confidence through play, starting in the environment he felt comfortable in – home, and then progressed onto working with him at school. Through the work that Anna did with him he can now speak to children in his class that he didn’t talk to for the first 3 years and he can also approach teachers to tell them if something is wrong. Anna is very knowledgeable about the psychology underlying the problem and works to increase self esteem. She really engages with the children and gets on their level and she has a wonderful energy and charisma.